Refund Policy
Last updated: 1 August 2026
30-day money-back guarantee
If Viola Joke Premium isn't for you, email us within 30 days of your purchase and we'll refund you in full. No explanation required.
How to request a refund
Email support@violajoke.com from the address you used at checkout, and include the date of purchase. That is all we need to find your order.
How long it takes
We aim to process refund requests within 5 business days. Once processed, Stripe returns the money to your original payment method. Depending on your bank or card issuer, it can take a further 5–10 business days to appear on your statement.
What happens to your access
When a refund is issued, the premium entitlement on your account is removed and you return to the free tier. Your account, submitted jokes and saved favourites are not deleted.
Gift purchases
Gifts can be refunded within 30 days of purchase provided the recipient has not yet redeemed the gift. Refunds for gifts are issued to the purchaser. If the gift has already been redeemed, contact us and we will do what we reasonably can to help.
Free and discounted purchases
Premium obtained at no cost through a voucher or a 100% discount code has nothing to refund. Where a partial discount was applied, we refund the amount you actually paid.
After 30 days
Premium is a one-time purchase for lifetime access, so there is no recurring charge to cancel and nothing renews. Beyond the 30-day window we are not obliged to offer a refund, but if something has genuinely gone wrong, get in touch — we would rather sort it out.
Your statutory rights
This policy sits alongside, and does not limit, any refund or cancellation rights you have under the consumer protection law that applies where you live.
Problems with a charge
If you see a charge you do not recognise, please email us before opening a dispute with your bank — we can almost always resolve it faster.
